Refund policy
We are sorry that it didn’t work out this time! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
Important: Original shipping cost is deducted from all returns/exchanges to cover your return shipping label. Also, there is a $5 USD restocking fee for all returns on orders that include 3 or more items, which will be deducted from your refund.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can find the return button in your email order confirmation, from your account, or you can contact us at help@lbowgolf.com with your order number. Items sent back to us without first requesting a return will not be accepted.
You will receive a return label in your email. Once items are received and inspected, we will then be able to process your return or exchange. For an exchange, simply specify which item you would like to return via email.
We recommend washing your face of all makeup before trying on any items. Make sure your item is unworn, without blemish or makeup, without damage. Items may be deemed non-refundable per our discretion if any damage. Case by case options may include the following:
- Receive a refunded amount after a 25% deduction due to damaged item.
- Have your item returned to you minus the cost of a new shipping label.
- No refund due to extensive damage.
Sorry for the inconvenience this may have caused, however, we do have a strict policy on returning worn or damaged goods to maintain the integrity of our products. We hope you can understand this.
You can always contact us for any return question at help@lbowgolf.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to file a return from your order page / emailed order confirmation and detail what you would like to exchange for. There may be a price difference if you would like to exchange for a more or less expensive item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Shipping cost will not be refunded.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@lbowgolf.com.